888 Alberta Account Transition - Frequently Asked Questions
WHAT'S CHANGING?
888 will stop providing gaming services to Alberta customers through accounts operated under its Gibraltar licence.
Gaming on your existing account will stop on 12 October 2026.
From 13 October 2026, eligible Alberta customers will be able to register for a new 888 account operated under the new local AGLC licence.
WHY IS MY EXISTING ACCOUNT BEING CLOSED?
Regulatory requirements don't allow 888 to migrate your existing Gibraltar-licensed account to the new Alberta-licensed platform.
Your existing account must therefore be closed, and you'll need to withdraw any remaining balance.
If you wish to continue using 888 after the transition, you may register for a new Alberta account from 13 October 2026, subject to eligibility, verification and the applicable terms and conditions.
WHAT ARE THE IMPORTANT DATES?
8 Oct 2026: Deposits will no longer be available on your existing account.
12 October 2026: Gaming activity on your existing account will stop and the account will close for gaming.
13 October 2026: Eligible customers may register for a new 888 Alberta account under the local AGLC licence.
12 January 2027: Last day to withdraw through the cashier on your existing account.
CAN MY EXISTING ACCOUNT BE TRANSFERRED TO THE NEW 888 ALBERTA PLATFORM?
No. Regulatory requirements don't allow us to migrate your existing account to the new local licence.
Your account details, balance, bonuses and transaction history won't automatically transfer to a new Alberta account.
DO I NEED TO CREATE A NEW ACCOUNT?
Yes. If you wish to use 888 Alberta after 13 October 2026, you'll need to complete a new registration.
Registration will be subject to eligibility requirements, identity verification, responsible-gambling checks and the terms and conditions that apply to the new 888 Alberta service.
WHAT WILL HAPPEN TO THE BALANCE IN MY EXISTING ACCOUNT?
Your cash balance remains safe and available for withdrawal.
Please withdraw your remaining balance through the cashier by 12 January 2027.
Standard withdrawal and verification requirements will continue to apply.
CAN I STILL DEPOSIT INTO MY EXISTING ACCOUNT?
Deposits will no longer be available from 8 October 2026.
After that time, you may continue to use any available cash balance for permitted gaming until gaming activity stops on 12 October 2026.
WHAT WILL HAPPEN TO MY OPEN BETS?
Open bets due to settle by the gaming closure time on 12 October 2026 will be settled normally where possible.
Any qualifying bets that cannot be settled by the closure time will be voided in accordance with the applicable rules, and the relevant stakes will be returned to your cash balance.
Returned stakes can then be withdrawn through the cashier.
WHAT WILL HAPPEN TO MY BONUS BALANCE?
Bonus balances will expire [INSERT APPROVED BONUS-BALANCE TREATMENT, INCLUDING THE DATE ON WHICH ANY REMAINING BONUS WILL EXPIRE OR BE FORFEITED.]
Cash balances and returned stakes will remain available for withdrawal.
CAN I CONTINUE TO WITHDRAW AFTER GAMING STOPS?
Yes. Although gaming will stop on 12 October 2026, the cashier on your existing account will remain available for withdrawals until 12 January 2027.
WHAT HAPPENS IF I STILL HAVE A BALANCE AFTER 12 JANUARY 2027?
After the self-service withdrawal period ends, please contact our Customer Support Team for assistance recovering any remaining cash balance.
Standard identity-verification, account-security and withdrawal requirements will continue to apply.
WHAT HAPPENS TO A WITHDRAWAL THAT IS ALREADY BEING PROCESSED?
Pending withdrawals will continue to be processed in accordance with our standard procedures.
We may contact you if further verification or information is required.
WILL MY EXISTING LOGIN WORK AFTER 12 OCTOBER 2026?
After gaming closes, access to your existing account will be limited to the functions required to manage and withdraw your balance.
The Cashier will remain available until 12 January 2027. After this date, you'll need to contact Customer Support Team to recover any remaining funds.
WILL MY EXISTING ACCOUNT HISTORY TRANSFER TO MY NEW ALBERTA ACCOUNT?
No. The new Alberta account will be a separate account under the local AGLC licence.
888 will retain records relating to your existing account for the periods required by applicable legal, regulatory and data-retention obligations.
WHAT IF MY EXISTING ACCOUNT IS SELF-EXCLUDED OR RESTRICTED?
Existing self-exclusion and responsible-gambling restrictions will continue to be handled in accordance with applicable requirements.
A market-closure notice does not cancel or shorten a self-exclusion.
Customers must not attempt to open a new account while a self-exclusion or other applicable restriction remains in force.
For confidential support, contact [RESPONSIBLE GAMBLING SUPPORT CONTACT] or visit our Responsible Gambling page.
WHAT HAPPENS TO AN OPEN COMPLAINT OR INVESTIGATION?
Any open complaint, verification review or regulatory investigation will continue to be handled under the applicable procedure after gaming closes.
The closure of the existing service won't affect your right to receive an outcome or contact Customer Support about an open matter.